VIP Dhaka Terms and Conditions — Platform Rules and Player Agreement

1 Acceptance of Terms

By accessing, registering on, or using the vip dhaka platform in any way, you confirm that you have read, understood, and agreed to these terms and conditions in full. These terms form a legally binding agreement between you and vip dhaka. If you do not agree with any part of these terms, you must not use the platform.

These terms apply to all users of vip dhaka, including registered players, visitors browsing the platform, and anyone accessing the vip dhaka app. Using the platform after any update to these terms constitutes acceptance of the revised version.

2 Eligibility and Registration

To register and play on vip dhaka, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be located in a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or close family member of a vip dhaka employee.
• You must not have been previously excluded or banned from vip dhaka.
• You must provide accurate, complete, and truthful information during registration.

vip dhaka reserves the right to request identity verification documents at any point. This may include a national ID, passport, or other government-issued identification. Failure to provide requested documents within a reasonable timeframe may result in account suspension or closure.

Registration on vip dhaka is free. There is no fee to create an account. You are not required to make a deposit to register, though a deposit is required to place real-money bets.

3 Account Responsibilities

You are responsible for maintaining the security of your vip dhaka account. This includes keeping your password confidential and not sharing your login credentials with any other person. vip dhaka will not be liable for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure.

Each player is permitted to hold only one account on vip dhaka. If you are found to have created multiple accounts — whether under the same name, the same payment method, the same device , or the same IP address — all duplicate accounts will be closed and any balances or bonuses associated with those accounts may be forfeited.

You must notify vip dhaka support immediately if you believe your account has been accessed without your authorisation. You can reach support at [email protected] at any time.

4 Deposits and Withdrawals

vip dhaka processes all deposits and withdrawals in Bangladeshi taka (BDT). Supported payment methods include bKash, Nagad, and Rocket. All three are integrated natively into the platform — there are no third-party processors or conversion fees applied by vip dhaka.

Deposits are credited to your vip dhaka account instantly upon confirmation from your mobile wallet provider. If a deposit does not appear in your account within 15 minutes, contact support with your transaction reference number.

Withdrawal requests are processed to the same mobile wallet used for your most recent deposit. The following conditions apply to all withdrawals:

• Your account must be fully verified before any withdrawal is processed.
• The minimum withdrawal amount is stated in your account dashboard and may vary by payment method.
• Withdrawals of bonus-derived funds are subject to wagering requirements being met in full before processing.
• vip dhaka reserves the right to request additional verification for large withdrawals.
• Withdrawals are typically processed within 24 hours of approval. Processing times may vary depending on your mobile wallet provider.

5 Bonuses and Promotions

vip dhaka offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that are published at the time the offer is made. By claiming any bonus, you agree to the terms attached to that specific offer.

General bonus conditions that apply across all vip dhaka promotions unless otherwise stated:

• Bonus funds are separate from real-money funds in your account. Real-money funds are used first when placing bets, unless the specific promotion states otherwise.
• All bonuses carry a wagering requirement. This is the total amount you must wager before bonus-derived winnings can be withdrawn. The wagering requirement for each offer is stated clearly in the promotion terms.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• vip dhaka reserves the right to withdraw any bonus offer at any time and to cancel bonuses that have been claimed in error or through abuse of the promotion system.
• Only one bonus may be active at a time unless the specific promotion states otherwise.

6 Game Rules and Fair Play

All games available on vip dhaka operate using certified random number generators (RNG). Game outcomes are determined entirely by the RNG and cannot be influenced by vip dhaka, the game provider, or the player. Return-to-player (RTP) percentages for each game are published in the game information section.

By playing any game on vip dhaka, you acknowledge that:

• Game outcomes are random and past results have no bearing on future outcomes.
• The house edge is built into each game's design and is reflected in the published RTP figure.
• Technical malfunctions void all bets and pays for the affected round. vip dhaka will refund the bet amount for any round affected by a verified technical fault.
• In the event of a discrepancy between the game display and the server records, the server records will be treated as the authoritative source.

Specific rules for individual games — including Limbo, Wheel, Cat Fishing, Cannon Fishing, Egypt Book of Mystery, and Rise of Apollo — are available on each game's dedicated page on the vip dhaka platform.

7 Prohibited Activities

The following activities are strictly prohibited on vip dhaka. Engaging in any of these will result in immediate account suspension, investigation, and potential permanent closure with forfeiture of funds:

• Using automated software, bots, scripts, or any other tool to place bets or interact with the platform without human input.
• Exploiting software bugs, glitches, or errors in games or the platform to gain an unfair advantage. Any winnings derived from a known bug must be reported and will be voided.
• Colluding with other players to manipulate game outcomes, particularly in live dealer or multiplayer game formats.
• Using the platform for money laundering or any other illegal financial activity.
• Providing false identity information during registration or verification.
• Accessing the platform from a jurisdiction where online gaming is prohibited by law.
• Attempting to reverse-engineer, copy, or reproduce any part of the vip dhaka platform or its games.
• Harassing, threatening, or abusing vip dhaka staff or other players through any communication channel.

8 Responsible Gaming

vip dhaka is committed to providing a safe and responsible gaming environment. We believe that gaming should be an enjoyable form of entertainment, and we take seriously our responsibility to help players who may be experiencing difficulties related to their gaming habits.

The following responsible gaming tools are available to all registered players on vip dhaka:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit. Limits take effect immediately and can only be reduced without a waiting period.
• Session Time Reminders: Set a maximum session duration. vip dhaka will notify you when your session limit is reached.
• Self-Exclusion: Exclude yourself from the platform for a defined period or permanently. Self-exclusion cannot be reversed during the exclusion window.
• Reality Checks: Periodic on-screen reminders showing how long you have been playing and your net position for the session.

For more information on responsible gaming tools and support resources, visit the vip dhaka Responsible Gaming page.

9 Account Suspension and Closure

vip dhaka reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any part of these terms and conditions.
• Suspected fraudulent activity, money laundering, or use of the platform for illegal purposes.
• Failure to complete identity verification within the required timeframe.
• At the player's own request, including self-exclusion requests.
• Inactivity — accounts with no login activity for 12 consecutive months may be flagged as dormant. vip dhaka will attempt to contact you before closing a dormant account.

If your account is closed due to a breach of these terms, any real-money balance remaining may be withheld pending investigation. If no breach is confirmed, your balance will be returned to your registered payment method. Bonus funds are not returned in any account closure scenario.

Players who wish to close their own account voluntarily can do so by contacting support at [email protected]. Voluntary closure requests are processed within 48 hours.

10 Intellectual Property

All content on the vip dhaka platform — including but not limited to the logo, game graphics, interface design, text, software, and promotional materials — is the intellectual property of vip dhaka or its licensed content providers. You may not copy, reproduce, distribute, or create derivative works from any vip dhaka content without prior written permission.

Game content provided by third-party game studios remains the intellectual property of those studios. vip dhaka licenses this content for use on the platform and does not claim ownership of third-party game assets.

11 Limitation of Liability

vip dhaka provides the platform on an "as available" basis. While we work hard to maintain uptime and performance, we cannot guarantee uninterrupted access to the platform at all times. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability.

To the maximum extent permitted by applicable law, vip dhaka's liability to any player is limited to the real-money balance held in that player's account at the time of the relevant event. vip dhaka is not liable for:

• Loss of profits, winnings, or anticipated earnings.
• Losses resulting from technical faults, connectivity issues, or platform downtime.
• Losses resulting from a player's failure to comply with these terms.
• Any indirect, consequential, or incidental losses of any kind.

12 Privacy and Data

vip dhaka collects and processes personal data in accordance with our Privacy Policy. By registering on vip dhaka, you consent to the collection and use of your personal data as described in that policy. The Privacy Policy is available at /privacy-policy and forms part of the overall agreement between you and vip dhaka.

vip dhaka will never sell your personal data to third parties. Data is shared only where required for payment processing, identity verification, or legal compliance purposes.

13 Changes to These Terms

vip dhaka may update these terms and conditions from time to time. When changes are made, the updated version will be published on this page with a revised "last updated" date. For significant changes, vip dhaka will notify registered players via email or an in-platform notification.

Continued use of the vip dhaka platform after any update to these terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account.

14 Contact and Disputes

If you have a question about these terms or a dispute related to your vip dhaka account, the first step is to contact our support team directly. Most issues are resolved quickly through direct communication.

You can reach vip dhaka support at:

• Email: [email protected]
• Live chat: available through the vip dhaka platform when logged in

If a dispute cannot be resolved through direct support, vip dhaka will work with the player to find a fair resolution. All disputes will be reviewed based on the server-side records for the relevant transactions or game rounds, which are treated as the authoritative source of truth.